Frequently Asked Questions

Q: About HEPA filter lifetime
A: The lifetime will vary depending on the hours of usage, air quality and location of the air purifier. Normally the filter will need to be replaced semiannually. Clean the dust and contaminants with vacuum cleaner or hair dryer(cool air) and dry it out in the sun for 3 hours to maintain the best purifying effect.
Q: Is it safe to leave an air purifier on all day?
A: Yes, it’s safe to leave your air purifier on all day. But, you need to make sure that you clean the filters about once a month. The filters trap heavy amounts of dust and allergens which can be harmful to sensitive groups if they’re not cleaned consistently.
Q : How long should I run my air purifier?
For best results, it is recommended to continuously run your air purifier. To help with noise and electricity costs, most air purifiers come with multiple cleaning speeds. For example, to maintain your indoor air quality while you are away from home, your air purifier can be on a lower setting than when you are home. This saves energy and cuts costs while still maintaining a clean environment.
Q: When should I turn my air purifier off?
A: If possible, keep your air purifier on all the time. This will clean your air most efficiently. Most air purifiers have a low, medium, and high setting. So if you are bothered by noise, turn your air purifier to low while you sleep. Otherwise, you can run it during the day.
Q : How to ship my order? Is it safe?
A: We will send it by Express, such as DHL or Auspost. That's a Door to Door service. For bulk orders, we will send them by air or by sea with our safest courier companies. We will use high quality packing to ensure the safety. 
Q: Do you have a guarantee of your product quality?
A: We have a guarantee of one year.
Q: What are the best air purifiers for allergy- and asthma-sufferers?
A: Proper air filtration is crucial for homes of allergy- and asthma-sufferers, since allergy and asthma triggers can easily find their way into homes, despite your best attempts. Air purifiers that use HEPA filtration are the best choice for sufferers because they remove up to 99.97% of allergens up to 0.3 microns in size from your environment.
Q: Should you run an air purifier with the windows open?
A: You can run your air purifier with the windows open if you’d like. It’ll improve your indoor ventilation. Just don’t put the air purifier too close to your window. It may get overworked trying to filter contaminants from the outdoor air coming in. This’ll leave your indoor air dirtier. Not to mention your air purifier won’t last as long as it should.
Q: How long does it take an air purifier to clean a room?
A: This mainly depends on the setting of the air purifier, your current air quality, and the size of your room. It can take your air purifier 30 minutes to clean air in a small room. For larger rooms, it can take up to 2 to 3 hours.Invest in an air quality monitor to test your air quality. The worse it is, the longer you’ll want your air purifier running.
Q: Can an air purifier dry out air?
A: No, an air purifier cannot dry out your air. It filters out dust, pollen, and other particles from your kitchen air. But it does not remove moisture. If you are looking to remove moisture from your air, invest in a dehumidifier. These can be great in especially humid areas. Typically, 30% to 50% humidity is an acceptable level in homes. So if you live in an area above 50% humidity, you may want to invest in a dehumidifier.

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